Refund policy

Return and Refund Policy

Due to the nature of our products, we enforce a strict return and refund policy. Please read our policy carefully below.

1. No Returns

All products sold on valkki-shop.com are individual cosmetics. For hygiene and safety reasons, we cannot accept returns once the order has been shipped. This applies to both unused and opened products.

1. No Refunds

No refunds are possible after purchase. We encourage you to carefully check product information (ingredients, descriptions, etc.) before finalizing your order.

1. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at: info@valkkicare.com. We will ask you to provide photos of the product and detailed information about the issue. We will evaluate your request and, if approved, arrange for a replacement product as soon as possible.

1. Contact

For any questions regarding our return and refund policy, you can reach us at:
Phone: +41 79 527 77 53
Email: info@valkkicare.com